To make our customers’ shopping experience easier, we’ve answered some of the most frequently asked questions (FAQ) about our 3D pop up cards shop Australia below, so you can shop with confidence.
🛒 Ordering, Payment & Gift Messages
How do I place an order?
Placing an order is simple. First, browse our collection and choose your favourite 3D pop up cards. Then, add them to your cart and follow the secure checkout process. You do not need an account to complete your purchase.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and several other secure Australian payment options. As a result, you can choose whichever method suits you best.
Do I need an account to buy?
No. You can checkout as a guest; however, creating an account allows you to save your details and track your orders more easily.
Can I add a personalised gift message?
Yes. We offer a Gift Message Service for AU$5. Additionally, your message is professionally printed and packed with your card, ensuring it arrives beautifully presented.
Can you send my card directly to the recipient?
Yes. Simply enter the recipient’s address at checkout. Furthermore, you can add your personalised message so the card arrives ready to be enjoyed.
🚚 Shipping & Delivery
Do you deliver across Australia?
Yes. We deliver to every state and territory, including major cities, rural areas and remote locations. Therefore, no matter where you live, your 3D pop up cards can reach you.
What are your shipping options and costs?
We offer two convenient options:
- Standard Post: approx. AU$7.50 (3–5 business days)
- Express Post: approx. AU$9.95 (1–3 business days)
Both options are delivered via Australia Post for reliability and tracking.
Do you deliver to regional or remote areas?
Yes. Delivery may take slightly longer in remote locations; therefore, we recommend ordering early during peak seasons.
When should I order for Christmas or special events?
To avoid delays, we publish recommended cut-off dates by state and territory on our Community page each year. This helps you plan ahead.
Do you ship internationally?
Yes, we ship worldwide. International delivery times and rates are displayed at checkout, allowing you to choose the best option.
💎 Loyalty Program & Reward Points
Do you have a loyalty or reward points program?
Yes! You can earn points every time you shop with us and redeem them for discounts on future orders.
For full details on how it works and how to earn and use points, please visit our Reward Points page.
🎁 Product Information
What is a 3D pop up card?
A 3D pop up card is a handcrafted greeting card that opens to reveal a detailed paper sculpture. Unlike standard flat cards, these designs create a surprising and memorable experience.
Which occasions do you cover?
We offer cards for a wide range of occasions including Birthdays, Weddings, Anniversaries, Christmas, Mother’s Day, Father’s Day, Thank You, Get Well, Graduation, Baby, Romance, Sympathy, Kids, Adults, and more.
Therefore, you’ll always find a card suitable for your moment.
Are your cards easy to mail?
Yes. All cards fold flat and fit into the matching envelope provided, making them easy to post through Australia Post.
Are your cards high quality?
Absolutely. Each card is crafted with premium cardstock, laser-cut precision and careful hand assembly. Consequently, your card will look beautiful and last for years.
Do your cards come with envelopes?
Yes. Every 3D pop-up card includes a matching envelope for easy gifting and mailing.
How are the cards packaged?
Each card is protected inside a resealable, transparent, water-proof cellophane bag. This ensures it stays clean and dry until you’re ready to use it.
Do your cards include a mini message card?
Some designs include a small message card. If included, it will be clearly shown on the product page.
What sizes are your cards?
Sizes vary depending on the design, usually between 12–20cm. Exact dimensions are listed on each product page for your convenience.
🧒 Safety Information
Are your cards safe for young children?
WARNING:
3D pop up cards contain small pieces. To avoid choking or suffocation hazards, keep the card and its cellophane bag away from babies and children under 3 years old.
These cards are decorative keepsakes; therefore, they are not toys.
📦 Returns, Refunds & Order Changes
What if I’m not satisfied with my card?
If your item arrives damaged or faulty, please contact us within 7 days. We will happily organise a replacement or refund. Additionally, our support team is here to help with any concerns.
Can I cancel or modify my order?
Yes — as long as your order has not been dispatched. Because our team processes orders quickly, please contact us as soon as possible.
📦 Tracking, Support & After-Sales
How can I track my order?
Once your order is dispatched, you’ll receive an email containing an Australia Post tracking link. This allows you to follow your parcel every step of the way.
Need help?
Our friendly Sydney-based support team is always ready to assist.
Email: sales@3dcards.com.au
🏆 Why Choose 3DCards.com.au?
- Australian-owned and Sydney-based
- Fast, tracked delivery Australia-wide
- Exclusive, premium-quality 3D pop-up designs
- Gift-ready packaging for every order
- Proud supporter of the Westmead Hospital Foundation
- Friendly customer service and reliable support
